The property outside is well kept - And it served its purpose. I would stay again, but not have any great expectations. This property has been re-branded, but not reappointed.
I requested an early check-in (normal time being 3pm) so I assumed 1pm would constitute early. It was too early according to the desk staff, and I would not be able to check in before 3pm because of the occupancy from the night before... As a "Spire" member, I am not used to that type of reply. I understand (it happens, but if I can make a note in my profile to the hotel before I arrive, they can certainly emailed me a reply to inform me that the request could not be granted.
Very clean and comfortable, and a short walk to the casino. For the price, it's a way better option than staying at the casino. We had some noisy neighbors but it's to be expected given everyone over there is gambling and having a good time. Breakfast provided was the normal sort of fare (fruit, pastries, etc.). The staff was extremely nice. Would definitely stay again next time.
Front desk staff was exceptional. The rooms are spacious and functional. Walking distance to the casino. Shower is high enough for tall people. Bed is okay but a little firm for me. Pillows are horrible. Everything else is great. Will stay here again for sure.
There were 3 let downs for this location (and I spend 150-175 nights a year in hotels.)
My bathroom was showing some serious wear. Caulk was applied very messy and w/o care. And, I assure you the occupant below me was tired of me standing in the shower, because every motion caused the base to creak! And there is no fan in the bathroom to move air and reduce the steam in the room.
Good central location, clean rooms, internet was fast, breakfast was good (could've had more selections). Bed was a bit hard,but still ok. Good and very helpful staff. Good visit!
The staff was friendly and helpful. Rooms were super clean and towels and beds were fresh and excellent condition. Breakfast was on time, plentiful and there was a good assortment of choices.
For an IHG property (and across from a very busy casino) I was not impressed w/ my room. The overall features of the property were good.
The AC doesn't have a thermostat, and so you rely on a gradient knob to set your comfort level. At 10pm it was great, but at 1am I think I was chilled to a level to age beef!!! Turning it "warmer" almost produced heat... It really disrupted my sleep (or the lack of sleep)
Holiday Inn Express Suites Cherokee Casino is a US Lodging based in Cherokee, North Carolina. Holiday Inn Express Suites Cherokee Casino is located at 376 Paint Town Rd, Cherokee, NC 28719, USA.
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